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Shipping Or Postage And Handling

Thank you for visiting and shopping at Horse Riding Hub for all your basic essential Horse Rider Gear. Following are the terms and conditions that constitute our Shipping Policy.

We will always be available to communicate with you and answer any queries to meet your needs so please feel free to contact us with anything you need help with at info@horseridinghub.com.au

You can also let us know your phone number and we will give you a call at a time that suits you.

SHIPPING

Delivery timeframe

All orders are processed within 2-3 business days and can take up to 5-15 business days. Orders are not shipped or delivered on weekends or holidays.

All items with free & fast shipping will be delivered within 5 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates 
Shipping charges for your order will be calculated and displayed at checkout with Domestic rates a $10 flat fee and international rates $60 flat fee. Any large orders with increased weight we will contact you if necessary.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking 
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes 
Horse Riding Hub is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and unopened and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Books and video will not be refunded/exchanged unless a picture with proof of damage is provided.
  • Gift cards
  • Downloadable software and ebook products
  • Some health and personal care items

There are certain situations where only partial refunds are granted: (if applicable)
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds/Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To complete your return, we require a receipt, damage picture or proof of purchase.

Please do not send your purchase back to the manufacturer.

If you need to return/exchange an item, send us an email at info@horseridinghub.com.au and send your item to: 97 Aylesham Dr, Bonogin, QLD, 4213, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@horseridinghub.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.